Privacy Policy
Last updated: 5 October 2026
This policy explains what personal data Cervinia Travel Services collects when you use this website or send us an enquiry, why we collect it, who we share it with, and the rights you have over it.
1. Who We Are
Cervinia Travel Services ("we", "us", "our") is a local travel service based in Breuil-Cervinia, Aosta Valley, Italy, and is the controller of the personal data described here. You can contact us at info@cerviniatravelservices.com or on WhatsApp at +39 366 879 4487.
2. What We Collect
- Enquiries through our online shop — your name, email address, optional phone number, and the itinerary you build (for example airport transfers, equipment hire, lift passes, lessons and accommodation, with dates, group details and prices). We generate a quote document from this and keep a record of it.
- Enquiries through our contact form — your name, email address, arrival and departure dates, group size, the services you are interested in, and anything you write in the notes box.
- Messages you send us by email or WhatsApp.
- Basic technical data — such as your IP address, browser type and the pages you visit, recorded in server logs and in our privacy-friendly website analytics.
Please only include in your notes what is needed to arrange your trip. If you give us details about children or other travellers (for example names and ages for ski lessons), you confirm that you are their parent or guardian, or that they have asked you to share this with us.
3. Why We Use Your Data
- To respond to your enquiry and prepare your quote, and to arrange and manage any booking that follows — this is necessary to take steps at your request before a contract, and to perform that contract (GDPR Art. 6(1)(b)).
- To meet legal obligations, such as keeping accounting and tax records (Art. 6(1)(c)).
- To keep the website secure and understand how it is used, so we can fix problems and improve it (Art. 6(1)(f), our legitimate interests).
We do not sell your data, and we do not use it for advertising or automated decision-making.
4. Who We Share It With
- Suppliers who deliver your services — hotels and accommodation providers, transfer operators, ski schools and lift pass operators receive only the details needed to arrange what you asked for.
- Service providers who help us run the website — our web hosting provider (Render), our email delivery provider (Resend), and Cloudflare, which provides website analytics that do not use cookies.
- Third-party content loaded in your browser — the live mountain weather widget (Open-Meteo) and the website fonts (Google Fonts) are loaded directly by your browser, so those providers can see your IP address when you visit.
- PayPal — if you choose to pay by PayPal, the payment is made on PayPal’s website, and PayPal processes your payment details under its own privacy policy. We only see the payment details PayPal gives us for the payment (such as your name and the amount) so we can match it to your booking.
- Partner websites you choose to visit — some links take you to partner sites (for example Skiset for equipment hire, Ski Holiday Transfers for airport transfers, and lift pass sellers). These links are tagged so the partner can see the visit came from us, and we keep a simple count of clicks on them (no names or contact details). Once you are on a partner's site, their own privacy policy applies.
- Authorities, where we are legally required to disclose information.
Some of these providers may process data outside the European Economic Area. Where they do, we rely on recognised safeguards such as the EU Standard Contractual Clauses.
5. How Long We Keep It
We keep enquiry and booking details for as long as needed to handle your enquiry and any resulting booking, and afterwards for as long as Italian accounting and tax law requires us to keep business records. If you ask us to delete an enquiry that did not lead to a booking, we will do so.
6. Cookies and Local Storage
We do not use advertising or tracking cookies. Our online shop saves your basket in your browser's local storage so it is still there if you refresh the page — this stays on your device and you can clear it at any time in your browser settings. Our website analytics do not use cookies.
7. Your Rights
Under data protection law you have the right to access the personal data we hold about you, to have it corrected or deleted, to restrict or object to how we use it, and to receive a copy of it in a portable format. To use any of these rights, email info@cerviniatravelservices.com and we will respond within one month.
If you are unhappy with how we handle your data, you can complain to the Italian data protection authority, the Garante per la protezione dei dati personali, or to the authority in your own country.
8. Changes to This Policy
We may update this policy from time to time. The date at the top shows when it was last changed.
9. Contact Us
Cervinia Travel Services
Breuil-Cervinia, Aosta Valley, Italy
Email: info@cerviniatravelservices.com
WhatsApp: +39 366 879 4487